The question many online entrepreneurs agonize over is how to interact with and support customers – and it’s a quandary Mr. Rajan Shah of Backyard Bargain.com faces with personal action, sincerity, candor and proactivity. He reaches out – fast. A couple of weeks ago, I was introduced to Backyard Bargain.com. The owner, Mr. Shah, contacted me [...]
Don’t Let Customer Service Triage You Out of Sight
11/26/2008 By
I got a very disturbing phone call last week from a young lady (we’ll call her Ann), looking for a sweater. Ann’s first question: “Am I allowed to ask you questions? I haven’t bought anything from you before.” Oh my. I reassured her: Of course she’s welcome to ask questions, at any time, whether [...]
