The question many online entrepreneurs agonize over is how to interact with and support customers – and it’s a quandary Mr. Rajan Shah of Backyard Bargain.com faces with personal action, sincerity, candor and proactivity. He reaches out – fast. A couple of weeks ago, I was introduced to Backyard Bargain.com. The …Read the Rest
In answer to a query I got a moment ago via Twitter (“What does this have to do with fashion …Read the Rest
A friend of mine, who shall remain nameless – not because he doesn’t want his name published but because I …Read the Rest
Shopping mall or a tire manufacturing plant? Down here in real-world land, it’s nearly impossible to mistake a store for …Read the Rest
Apologies for the protracted silence. I’ve been thinking, scribbling on my whiteboard, staring at the PSW family, and coming to …Read the Rest
In the other room, I keep a small stack of magazines. Not one of them is focused on fashion. This …Read the Rest
So here we are at the beginning of 2009. Six days in, each of which has been unsurprisingly similar to …Read the Rest
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